Return Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

We want you to be completely satisfied with your purchase from Cycle Shop Online. If, for any reason, you are not happy with your order, we offer a hassle-free 30-day return policy. Please read the following guidelines to ensure a smooth return process:

1. Eligibility:

•To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

2. Time Frame:

•You have 30 calendar days from the date of delivery to initiate a return.

3. How to Initiate a Return:

•To initiate a return, please contact our customer support team at Hello@cycleshop.online. Provide your order number, the reason for the return, and any relevant details.

4. Return Authorization:

•Once your return request is approved, you will receive a Return Authorization (RA) number. Please clearly label the package with this number.

5. Return Shipping:

•Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

6. Packaging:

•Ensure the item is securely packaged, and include all original product packaging, tags, and accessories.

7. Inspection and Processing:

•Once we receive your return, our team will inspect the item. If it meets our return criteria, we will process the refund or exchange.

8. Refunds:

•Refunds will be issued to the original payment method within 5-7 business days after the return is processed.

9. Exchanges:

•If you wish to exchange an item, please indicate the desired replacement item when initiating the return. Exchanges are subject to availability.

10. Non-Returnable Items:

•Certain items, such as personalized or customized products, are non-returnable unless there is a defect or error on our part.

11. Damaged or Defective Items:

•If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

12. Contact Us:

•If you have any questions or concerns about our return policy, please contact our customer support team at Hello@cycleshop.online.

Thank you for choosing Cycle Shop Online. We value your satisfaction and strive to provide excellent service throughout your shopping experience.

Sincerely,

Cycle Shop Online

Cycleshop.online